🚨 Issue Reporting¶

Found a problem on campus? Report it and get it resolved!

What is Issue Reporting?¶

A direct channel to campus administration for reporting and tracking campus issues.

Report: - 🚧 Infrastructure problems (broken lights, AC, doors) - 🚽 Washroom issues - 🌐 WiFi connectivity problems - 🍽️ Cafeteria complaints - 🅿️ Parking issues - 🔒 Security concerns - 📚 Library problems - 💻 Lab equipment issues

Why Use It?¶

For Students 🎓¶

✅ Get Issues Fixed - Direct line to admin
✅ Track Progress - See status updates
✅ Make Impact - Improve campus for everyone
✅ Transparent - Public visibility of issues
✅ Efficient - No need to find the right person

For Administration 👨‍💼¶

✅ Centralized Reports - All issues in one place
✅ Prioritize - See which issues affect most students
✅ Track Resolution - Monitor progress
✅ Student Feedback - Direct communication channel

How to Report an Issue¶

Step-by-Step Guide¶

Click "Report Issue" button
Choose Category:
Infrastructure
WiFi/Internet
Cafeteria
Washrooms
Security
Library
Laboratory
Other
Fill Details:
Title - Short description (e.g., "Broken AC in Room 401")
Description - Full details of the problem
Location - Specific building/room
Severity - Low, Medium, High, Critical
Photos - Upload images (optional but helpful!)
Submit - Your report is sent to admin immediately

What Happens Next?¶

graph LR
    A[You Submit Issue] --> B[Admin Reviews]
    B --> C[Status: Acknowledged]
    C --> D[Work In Progress]
    D --> E[Testing/Verification]
    E --> F[Resolved]
    F --> G[You Can Close]

You'll receive notifications at each stage!

Issue Statuses¶

Status	What It Means	What You Should Do
🆕 New	Just submitted	Wait for admin review
👀 Acknowledged	Admin saw it	Issue is confirmed
🔧 In Progress	Being worked on	Check for updates
🧪 Testing	Fix is being verified	Wait for completion
✅ Resolved	Issue is fixed	Verify and close
❌ Rejected	Not valid/duplicate	See admin comment

Writing Good Issue Reports¶

✅ Good Example¶

Title: Broken AC in CSE Lab (Room 401)

Description:

The air conditioner in CSE Lab Room 401 has not been working since Monday, Feb 3. The room gets very hot during afternoon classes (2-5 PM), making it difficult to focus. Multiple students have complained. The AC remote shows an error code.

Location: CSE Building, 4^th Floor, Room 401
Severity: High
Photos: [Image of AC showing error code]

❌ Poor Example¶

Title: AC not working

Description:

Fix the AC

Location: CSE
Severity: Low

Why the First is Better:¶

✅ Specific location (room number)
✅ When the problem started
✅ How it affects students
✅ Additional details (error code)
✅ Photo evidence
✅ Appropriate severity rating

Issue Categories Explained¶

🏢 Infrastructure¶

Broken furniture
Damaged walls/floors
Elevator problems
Door/window issues
Lighting problems
HVAC (AC/heater) issues

🌐 WiFi/Internet¶

No connectivity in specific areas
Slow speeds
Network drops
Cannot authenticate

🍽️ Cafeteria¶

Food quality issues
Hygiene concerns
Pricing problems
Service complaints

🚽 Washrooms¶

Cleanliness issues
Broken fixtures
No water/soap
Maintenance needed

🔒 Security¶

Safety concerns
Suspicious activity
Broken locks
Lighting in dark areas

📚 Library¶

Missing books
Broken computers
Noise issues
Space problems

💻 Laboratory¶

Broken equipment
Software issues
Missing supplies

Tracking Your Issues¶

My Issues Dashboard¶

View all your reported issues: - Status of each report - Admin responses - Timeline of progress - Resolution details

Upvote Other Issues¶

See an issue that affects you too? - Upvote to show it affects many students - Higher upvotes = Higher priority for admin

Priority Levels¶

🔴 Critical (24-hour response)¶

Safety hazards
No water/electricity in major areas
Security breaches

🟠 High (2-3 days)¶

AC/heating in classrooms
WiFi down in large areas
Major lab equipment broken

🟡 Medium (1 week)¶

Furniture issues
Minor maintenance
Cafeteria complaints

🟢 Low (2+ weeks)¶

Cosmetic issues
Minor inconveniences
Suggestions/improvements

Real Impact Stories¶

Farah - BBA Student 💼

"The study area lights were flickering for weeks. I reported it on EduSync with photos. Fixed within 3 days! Now I can study there again."

Imran - CSE Major 🖥️

"Lab 502's computers had outdated software for our course project. Reported with High severity. Admin updated them in 2 days!"

Meem - Architecture 🎨

"Washroom on 3^rd floor had cleanliness issues. Multiple students upvoted my report. Admin increased cleaning frequency. Much better now!"

Karim - EEE Student ⚡

"WiFi was terrible in the cafeteria area. 50+ students upvoted my report. IT team installed a new router within a week!"

Tips for Effective Reporting¶

📸 Take Photos¶

Visual evidence helps admin understand the problem quickly.

📍 Be Specific¶

"Room 401, 4^th Floor, CSE Building" is better than "CSE".

⏰ Mention Timing¶

If the issue occurs at specific times, mention it.

🤝 Check for Duplicates¶

Search if someone already reported it - upvote instead of duplicating.

📈 Choose Correct Severity¶

Be honest - don't mark everything as Critical.

💬 Respond to Admin¶

If admin asks for more details, respond promptly.

Admin Communication¶

Updates from Administration¶

Admins may: - Ask for more information - Provide updates on progress - Share estimated resolution time - Explain if issue cannot be fixed

How to Respond¶

Check notifications regularly
Provide requested information promptly
Verify when issue is marked resolved
Close the issue if satisfied

Community Impact¶

Your reports make campus better for everyone!

📊 Statistics that matter: - Average resolution time: 5 days - 85% of reported issues get resolved - Most upvoted issue last month: "WiFi in Library" (234 upvotes) - Fastest resolution: Broken door lock (4 hours)

See a problem? Report it today! Together we make campus better. 🚀